Refund policy

30-Day Returns

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn, unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us at return@thehimalcollective.com with your order number and the reason for the return. Items sent back to us without an approved return request will not be accepted.

Once your return is approved, we'll send you instructions on how and where to send your package. Returns must be shipped within 14 days of approval.

Return address:
570 Hood Road, Unit 14 #1624
Markham, ON L3R 4G7

Return Shipping Costs

Change of mind: you are responsible for return shipping costs. Original shipping charges are non-refundable.

Defective, damaged or incorrect items: we cover return shipping and will provide a prepaid label.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you've received the wrong product, contact us within 7 days of delivery with photos so we can evaluate the issue and make it right.

A Note on Handmade Goods

Our products are handmade by artisans in Nepal, mainly from hemp. Slight variations in colour, weave, texture and dimensions are inherent to the material and the craft, and are part of what makes each piece unique. These natural variations are not considered defects.

Non-Returnable Items

We cannot accept returns on:

Final sale items (clearly marked as such at the time of purchase)
Gift cards
Underwear, socks and other intimate apparel, unless returned unopened in original sealed packaging

This does not affect your rights in respect of goods that are defective or not as described.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, place a separate order for the replacement item.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than 10 business days have passed since we approved your refund and you still haven't received it, contact us at return@thehimalcollective.com.